{"id":8381,"date":"2021-10-21T14:41:18","date_gmt":"2021-10-21T12:41:18","guid":{"rendered":"https:\/\/emergencyeye.de\/?p=8381"},"modified":"2021-10-21T14:41:19","modified_gmt":"2021-10-21T12:41:19","slug":"video-support-per-smartphone-schafft-noch-mehr-kundennaehe","status":"publish","type":"post","link":"https:\/\/old-wp.emergencyeye.de\/en\/news\/video-support-per-smartphone-schafft-noch-mehr-kundennaehe\/","title":{"rendered":"Video-Support per Smartphone schafft noch mehr Kundenn\u00e4he"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.brack.ch\/\" target=\"_blank\" rel=\"noreferrer noopener\">BRACK.CH<\/a> betreut ihre Kundschaft neu auch mit Video-Support per Smartphone und der <a href=\"https:\/\/emergencyeye.de\/produkt\/\">Software EmergencyEye<\/a>. So vereinfacht das Unternehmen das Leben der Kundinnen und Kunden und schafft noch mehr N\u00e4he. Diese sind dar\u00fcber mehr als happy.<\/p>\n\n\n\n<p>BRACK.CH, bekannt als eine der f\u00fchrenden Onlinehandelsfirmen in der Schweiz, hat sich ein grosses Ziel gesetzt: Kundenanliegen wo immer m\u00f6glich bereits beim ersten Kontakt zu verstehen und zu l\u00f6sen. Mit Video-Support per Smartphone muss kein Foto per E-Mail oder WhatsApp mehr nachgeschickt werden. Das stellt die Kundinnen und Kunden zufrieden und spart dem Kundendienst viel Zeit und Aufwand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00dcberraschend neu<\/h3>\n\n\n\n<p>Die Kundschaft ist von der Neuheit des Dienstes \u00fcberrascht und das Kundenerlebnis mehr als positiv. Am meisten Verwendung bei BRACK.CH finden der <strong>Foto- und der Video-Support<\/strong>. \u00dcber eine gesicherte Verbindung schicken die Betroffenen entweder ein Foto oder sie zeigen ihr Anliegen live per Kamera ihres Smartphones.<\/p>\n\n\n\n<p><strong>Es braucht kein Tool, keine App, kein Login.<\/strong> Michael Maier, Leiter Technik-Support, hebt die Einfachheit des Dienstes hervor. Es gen\u00fcge meistens ein Anruf per Video \u00fcber einen gesicherten Link, um das Kundenanliegen zu erledigen. Positiv daran sei die Geschwindigkeit der Daten\u00fcbertragung wie auch die automatisch im Downloadordner gespeicherten Fotos, so Michael Maier weiter. Die Anzahl Kontakte mit der Kundschaft kann per Video-Support deutlich reduziert werden.<\/p>\n\n\n\n<p>Video-Support per Smartphone kann noch mehr ausser Video Live-\u00dcbertragung: Zum Beispiel gibt es eine <strong>Chat-Funktion inkl. \u00dcbersetzungsdienst, Geo-Lokalisierung<\/strong> oder die M\u00f6glichkeit zur <strong>Foto-Aufzeichnung w\u00e4hrend des Live-Videos<\/strong>. <a href=\"https:\/\/emergencyeye.de\/produkt\/#funktionen\">Alle Features finden Sie hier.<\/a> <a href=\"mailto:contact@emergencyeye.de\">Interessiert?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BRACK.CH betreut ihre Kundschaft neu auch mit Video-Support per Smartphone und der Software EmergencyEye. So vereinfacht das Unternehmen das Leben der Kundinnen und Kunden und schafft noch mehr N\u00e4he. Diese sind dar\u00fcber mehr als happy. BRACK.CH, bekannt als eine der f\u00fchrenden Onlinehandelsfirmen in der Schweiz, hat sich ein grosses Ziel gesetzt: Kundenanliegen wo immer m\u00f6glich [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8383,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,3],"tags":[],"class_list":["post-8381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Video-Support per Smartphone schafft noch mehr Kundenn\u00e4he<\/title>\n<meta name=\"description\" content=\"Video-Support mit EmergencyEye: Video Live-\u00dcbertragung, Chat-Funktion inkl. \u00dcbersetzungsdienst, Geo-Lokalisierung, Foto-Aufzeichnung u.v.m.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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